Shipping & Delivery
You can track the status of your order in the My Account section of doodlecollection.
All products sold on doodlecollection come with minimum 1 year Manufacturer’s warranty and are also available at all Doodle stores in India, unless specified otherwise.
doodlecollection provides free delivery on all items.
doodlecollection delivers to most locations within India. However, for logistical reasons, we are unable to deliver to a few locations right now.
We make our best efforts to ship each item in your order within 2-3 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order depending on the availability of the nearest warehouse.
With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.
We process all deliveries through reputed couriers. Once your order is shipped you will be provided with an Airway Bill Number and the name of the courier partner that you can use to track your delivery on the logistic company’s website.
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for 3 days awaiting further instructions from the recipient before returning the parcel to DoodleeStore.
Once the parcel has been shipped back to us by the courier partner, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via the original mode of payment.
Also please note, since cash on delivery (COD) is a special service where we ship your order without any prepayment, we may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.
doodlecollection will make three attempts to establish contact with you on the contact number provided by you at the time of placing the order. In case of failure of confirmation of order after 3 attempts, the order will be cancelled and email notifying cancellation will be sent to the customer. Order will not be processed till successfully confirmed.
Please note that your Cash-on-Delivery package will only be handed over to you only when complete payment has been made to the courier partner’s representative. Also please give exact cash to avoid any inconvenience.
While it is our endeavor to ship all items in your order together; this may not always be possible due to product characteristics or availability. Please be aware that your order may be dispatched in separate parcels from different locations and on different dates.
What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center. If you refuse your parcel, please contact Customer Care. You can also email us at firstname.lastname@example.org
There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. All taxes are included with the listed product prices.
doodlecollection doesn’t deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the delivery address is within India.